WeeConnectPay Help Center

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Getting Started 5

Setting up, choosing a plan, and what WeeConnectPay does and does not touch in your store.

• A tour of your WeeConnectPay dashboard What each page of your WeeConnectPay dashboard shows: Overview, Transactions, API Clients, Activity, Processing profile, Taxes, Inventory and Account, plus how times and date ranges follow your own timezone.
• Connect Zoho Books to WeeConnectPay How to link a Zoho Books organisation to WeeConnectPay so you can take card payments on its invoices. Covers the Connect Zoho Books button, choosing an organisation, the Clover Charge UUID field, linking several organisations, and reconnecting. Zoho
• Get paid on a Zoho Books invoice How to create a card pay link for a Zoho Books invoice, what your customer sees on the payment page, and what happens after they pay. Use this when you want a Books invoice paid by card and marked Paid in Zoho Books on its own. Zoho
• Store platforms WeeConnectPay supports The store platforms you can take Clover card payments on with WeeConnectPay today: WooCommerce, through the WeeConnectPay plugin, and Zoho, either as a storefront set up with our team or as pay links on your Zoho Books invoices. United States and Canada. WooCommerce Zoho
• Who does what: your store, WeeConnectPay, and Clover Three parties keep your online card payments running: your store platform, WeeConnectPay, and Clover. Here is what each one is responsible for, and where a question about a deposit, a chargeback, or your Clover bill belongs.

Troubleshooting 2

Payments that fail, a store that says disconnected, every error message, and how to send us a debug log.

• A Zoho Books payment that did not reach the invoice Your customer paid a Zoho Books pay link but the invoice still shows a balance. Where the dashboard flags it, what each reason means, and the three ways to settle it: retry the recording, refund the charge, or record the money as credit in Zoho Books. Zoho
• What "disconnected" means, and how to reconnect A disconnected store stops processing payments and hides WeeConnectPay at checkout until you sign in with Clover again. What the two disconnect messages mean, and the reconnect steps on WooCommerce, PrestaShop, a Zoho storefront and Zoho Books. WooCommerce PrestaShop Zoho

Security 1

3-D Secure: turning it on, what your customers see, and what it does for chargebacks.

• 3-D Secure, chargebacks, and liability shift What a successful 3-D Secure verification does for you: fraud chargeback liability moves to the card issuer. Which disputes that covers, which ones stay with you, and where to read the result on a payment.

Billing 1

Plans, the WeeConnectPay lines on your Clover statement, and how your money reaches you.

• How your money reaches you: settlement and payouts Where the money from a WeeConnectPay payment goes: Clover processes, settles and pays out every payment into your own Clover merchant account, WeeConnectPay never holds your funds, and payout details live in your Clover account.