WeeConnectPay
WeeConnectPay Help Center
Help articles for stores that take payments with WeeConnectPay and Clover.
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Try the words on the screen in front of you, an error message word for word, or the name of the setting. If nothing turns up, write to support@weeconnectpay.com and a person will point you to the right page.
Getting Started 7
Setting up, choosing a plan, and what WeeConnectPay does and does not touch in your store.
- A tour of your WeeConnectPay dashboard What each page of your WeeConnectPay dashboard shows: Overview, Transactions, API Clients, Activity, Processing profile, Taxes, Inventory and Account, plus how times and date ranges follow your own timezone.
- How WeeConnectPay fits into your store What WeeConnectPay adds to a store and what it leaves alone: customers pay on your own checkout, card details are entered in fields hosted by Clover, and your orders remain your store's own records that stay in place if the plugin is removed.
- Payments glossary: charge, order, payment, tender, capture, settlement What charge, order, payment, tender, capture and settlement mean in WeeConnectPay and in Clover, and which one you are looking at on a WooCommerce order, in your Transactions list, and in your Clover reporting.
- Set up WeeConnectPay for WooCommerce The full path from an empty WooCommerce store to a verified first payment: install the plugin, sign in with Clover, answer the setup wizard, link your tax rates if you charge them, and confirm the loop with a real card.
- Store platforms WeeConnectPay supports The store platforms you can take Clover card payments on with WeeConnectPay today: WooCommerce, through the WeeConnectPay plugin, and Zoho, either as a storefront set up with our team or as pay links on your Zoho Books invoices. United States and Canada.
- Which currencies your store can charge Your Clover merchant account sets the currency your store can charge in. Where to see your processing currency in the WeeConnectPay dashboard, how it relates to your store currency, and what to do when the two differ.
- Who does what: your store, WeeConnectPay, and Clover Three parties keep your online card payments running: your store platform, WeeConnectPay, and Clover. Here is what each one is responsible for, and where a question about a deposit, a chargeback, or your Clover bill belongs.
Troubleshooting 8
Payments that fail, a store that says disconnected, every error message, and how to send us a debug log.
- Enable Debug Mode and send us a debug log How to enable Debug Mode in WeeConnectPay and download a debug log to send to support@weeconnectpay.com. Use this when you need to troubleshoot a failing payment, refund, or unexpected error in WeeConnectPay for WooCommerce.
- Error messages: what each one means and what to do Every error and notice WeeConnectPay can show, with what it means and the next step: checkout messages your customer sees, red admin notices, order notes, refund and tax messages, and how to send us a debug log.
- Payments failing at checkout: what to check first First checks when WeeConnectPay payments fail at checkout or the payment option is missing: a disconnected Clover account, store currency vs your Clover account currency, declined vs errored payments, and sending a debug log to support.
- Revoking API access disconnects your store Revoke on the API Clients page is a disconnect, not a key rotation: the store stops taking payments until it is set up again. What revocation does, what it leaves untouched, and the path that replaces credentials instead.
- What "disconnected" means, and how to reconnect A disconnected store stops processing payments and hides WeeConnectPay at checkout until you sign in with Clover again. What the two disconnect messages mean, and the reconnect steps on WooCommerce, PrestaShop, a Zoho storefront and Zoho Books.
- What uninstalling or reinstalling the plugin does Deactivating, deleting, and reinstalling the WeeConnectPay plugin do three different things. Your orders and payment history stay in your store and in Clover throughout. Here is what each one removes and what a reinstall brings back.
- When a customer does not finish 3-D Secure verification What happens when a customer fails or walks away from a 3-D Secure verification: no money is taken, a failed verification is not a declined card, nothing is wrong with your store, what the order note and dashboard show, and what to tell the customer.
- When a payment is declined What a declined payment looks like in your store and in the WeeConnectPay dashboard, how a decline differs from a failed payment, the common reasons behind each one, and what is yours to act on.
Refunds 3
Refunds, voids and returns, and which ones each transaction mode allows.
- Partial refunds on Direct Charges (Charge at checkout, Hold and charge later) How to issue a partial refund on a WooCommerce order paid with WeeConnectPay using Charge at checkout or Hold and charge later. Use this if you got 'Partial refunds are not supported for this payment type' when refunding.
- Refunds on Order and charge Refunds on the Order and charge transaction mode: why partial refunds are blocked, the gift card multi-payment message, and the refunds that do work. Use this if you saw 'we have temporarily disabled partial refunds' or a gift card refund block.
- Refunds, voids, and returns The three ways money goes back to a customer with WeeConnectPay: refunds on a captured payment, voids on a hold, and line-item returns on Order and charge. Includes which panel to use on each transaction mode and how fees apply to a refund.
Taxes 5
How your taxes reach Clover, rate linking, and what a drift warning means.
- How tax reporting to Clover works How WeeConnectPay reports your WooCommerce taxes to Clover: your three reporting choices, what Clover records for each, and why the customer always pays exactly the store total. Use this if Clover shows one combined tax line or no tax at all.
- Linking your tax rates to Clover How to link your WooCommerce tax rates to Clover rates so Clover reporting names them: the exact-match rule, the linking steps, what each status means, and how to fix a link. Linking never changes a rate and never blocks a payment.
- Transaction modes and what each one supports The three WeeConnectPay transaction modes for WooCommerce, side by side: what Charge at checkout, Hold and charge later, and Order and charge each support for refunds, tax reporting, and Clover order printing.
- Understanding tax drift warnings What each WeeConnectPay tax warning means and how to clear it: the WordPress admin notice, the order notes on a payment, and the notices on your dashboard Taxes page. Payments are never affected, and customers always pay the tax WooCommerce calculated.
- WooCommerce tax setups that work with tax reporting Which WooCommerce tax setups work with WeeConnectPay tax reporting: standard rates, prices entered with tax, rounding at subtotal, several rates per order, tax classes, compound rates, and automated tax services. Every setup charges the correct amount.
Inventory 5
Stock sync modes, product linking, and moving your catalog in bulk.
- How sale prices and discounts appear in Clover Why a line sold below its Clover catalog price is reported without naming the Clover item, what your customer pays and what your stock does in that case, and the two ways to have discounted lines counted against the item.
- Importing and exporting your catalog How Inventory Tools moves products in bulk between WooCommerce and Clover: it only ever creates products and items that are not linked yet, it never changes or removes anything that already exists, and each skipped item says why it was left out.
- Inventory sync modes: what each one does The four WeeConnectPay inventory sync modes (Off, Preview only, Follow Clover, Two-way): what each one does and does not do, which plan each needs, and what the paused message means when a stock-moving mode is not included in your plan.
- Linking your products, and how linked sales appear in Clover How to link WooCommerce products to Clover items in the Product linking section, what each link status and paused badge means, and how a linked online sale shows up as a real item sale in your Clover reporting.
- When your stock updates, and how fast How fast stock moves between Clover and your store: online sales count on Clover the moment they are paid, edits made in Clover reach your store on its hourly check or right away with Refresh from Clover, and a daily sync keeps both sides in step.
Security 4
3-D Secure: turning it on, what your customers see, and what it does for chargebacks.
- 3-D Secure FAQ Short answers about 3-D Secure: whether it slows checkout or costs extra, who turns it on, which checkout pages and payment links it runs on, whether a failed verification is a decline, which cards and countries it covers, and where to see the result.
- 3-D Secure, chargebacks, and liability shift What a successful 3-D Secure verification does for you: fraud chargeback liability moves to the card issuer. Which disputes that covers, which ones stay with you, and where to read the result on a payment.
- 3-D Secure: what it is and what your customers see What 3-D Secure is, what a customer sees at checkout (nothing at all, or one verification step from their bank), which WooCommerce checkout pages and payment links it runs on, which cards and countries it covers, and why verification is not approval.
- Turning on 3-D Secure for your store 3-D Secure takes two settings: one on your Clover account and one in your store's WeeConnectPay payment settings. What to turn on, what changes once both are on, and how to confirm a payment was verified.
Billing 3
Plans, the WeeConnectPay lines on your Clover statement, and how your money reaches you.
- How your money reaches you: settlement and payouts Where the money from a WeeConnectPay payment goes: Clover processes, settles and pays out every payment into your own Clover merchant account, WeeConnectPay never holds your funds, and payout details live in your Clover account.
- WeeConnectPay fees on your Clover statement What the WeeConnectPay lines on your Clover statement are: the plan tiers and their monthly and per-transaction amounts, which actions trigger a per-transaction fee, and why the Clover plan picker lists two fees under every plan.
- Which WeeConnectPay plan do I need What each WeeConnectPay plan includes and costs (Basic, Standard, Standard FREE, Advanced), which one you need for stock syncing and catalog transfers, how to work out which costs less for your volume, and how to change plans.